Gry Cecilie Lunder Høiland

Bilde av Gry Cecilie Lunder Høiland
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Mobiltelefon 40213370
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Besøksadresse Moltke Moes vei 31 Eilert Sundts hus blokk B 0851 OSLO
Postadresse Postboks 1108 Blindern 0317 OSLO

Gry Cecilie Lunder Høiland er sosiolog med PhD i ledelse fra Handelshøgskolen/Samfunnsvitenskaplig Fakultet, Universitetet i Stavanger. Hun er ansatt som forsker ved OSIRIS, TIK-senteret, Universitetet i Oslo. 

Fra 2020 har hun også stilling som Førsteamanuensis i industriell innovasjon og endringsledelse ved Institutt for industriell økonomi og teknologiledelse, NTNU

Faglig bakgrunn i organisasjonssosiologi med fokus på implementeringsprosesser, innovasjon, velferd, arbeid og ledelse.

Forskningsinteresse rettet mot impact, innovasjons- og implementeringsprosesser i komplekse organisasjoner.



Public service innovation

Implementation in complex organizations

Impact research

Organizational case studies

Critical realism

Institutional theory

Empirical experience: NAV, Telenor, Municipalities


PhD title: Frontline policy implementation in public organizations - a sociological analysis of the 'how and why' of implementation gaps

Emneord: Implementeringsprosesser, Innovasjon, Implementation process, Innovation process, Management of Innovation, organisational sociology, work and welfare, complex organisations, NAV


Frontline Policy Implementation in Public Organizations : A Sociological Analysis of the ‘how and Why’ of Implementation Gaps.

Høiland, G. C. (2018). PhD Thesis no. 416. Universitetet i Stavanger.


Background and aims Innovation is promoted in politics and public service organizations as an essential factor for meeting the demands of society. How new policies or strategies can be implemented as intended in complex multi-level public organizations is a major practical and academic puzzle. We know from extensive research that there is often a gap between central policy formulations and their implementation in practice (Hill & Hupe, 2003; Hupe, 2014) created by frontline workers exercise of discretion and their outcomes (Lipsky, 1980, 2010). However, there is a need for empirical research on the ‘how and why’ of street-level implementation (Hupe, 2014) such as ‘how the workers actually arrive at their decisions’ (Goldman & Foldy, 2015 p.169), as well as the use of multi-leveled perspectives to investigate the problem of implementation gaps (Hupe, 2014). The thesis aims to investigate mismatches between centrally directed policy measures and their implementation on the operational level. Introducing the concept of ‘resistance-driven innovation’, the thesis challenges the normative tendency of viewing implementation gaps as implementation failures (Hupe & Hill, 2016).


Resistance-driven Innovation? Frontline Public Welfare Workers’ Coping with Top- down Implementation

Høiland, G. C. & Willumsen E. (2018). Nordic Journal of Working Life Studies

Employee-based innovation researchers point to the important role of welfare workers in public service innovations. Bureaucratic and New Public Management inspired managerial agendas, still widely present in Nordic welfare organizations have been tied to an increase in feelings of inau- thenticity and use of coping strategies by welfare workers. At the same time, post-NPM principles of collaboration and service tailoring are more in line with professional values of welfare workers. Drawing on a critical realist informed case study comprising qualitative interviews and observations in the Norwegian public welfare and employment services, we describe types of revision and resis- tance practices used by frontline employees when faced with top-down implementation instructions, linking them to different types of innovations. The article adds to literatures on employee-based innovation by conceptualizing resistance practices as value-motivated resistance-driven innovation that may have a function of calibrating public value creation in welfare organizations submerged in bureaucratic and NPM-inspired managerial regimes.

  • Høiland, Gry Cecilie & Willumsen, Elisabeth (2018). Resistance-driven innovation? : frontline public welfare workers’ coping with top-down implementation. Nordic Journal of Working Life Studies.  ISSN 2245-0157.  8(2), s 1- 20 . doi: 10.18291/njwls.v8i2.106153
  • Høiland, Gry Cecilie & Willumsen, Elisabeth (2016). Understanding implementation in complex public service organizations – implication for practice. Journal of Comparative Social Work.  ISSN 0809-9936.  11(2), s 1- 29
  • Høiland, Gry Cecilie & Willumsen, Elisabeth (2015). Innovasjon for mer integrerte tjenester : samarbeid på tvers i arbeidsinkludering, I: Elisabeth Willumsen & Atle Ødegård (red.),  Sosial innovasjon : fra politikk til tjenesteutvikling.  Fagbokforlaget.  ISBN 978-82-450-1587-4.  Kapittel.  s 213 - 232

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  • Høiland, Gry Cecilie & Gulbrandsen, Magnus (2019). 'An easy match? Evidence-based policy meets science-based impact' Working paper for EU-SPRI conference 2019.
  • Høiland, Gry Cecilie & Gulbrandsen, Magnus (2019). Better together A critical discussion of the relationship between research and innovation in policy and practice.
  • Tellmann, Silje Maria; Gulbrandsen, Magnus & Høiland, Gry Cecilie (2019). Practices in Public Agencies’ R&D Departments.
  • Høiland, Gry Cecilie (2018). Frontline policy implementation in public organizations. A sociological analysis of the 'how and why' of implementation gaps..
  • Høiland, Gry Cecilie (2017). Applying critical realism in public service implementation research.
  • Høiland, Gry Cecilie & Willumsen, Elisabeth (2017). Frontline public welfare employees’ resistance practices as value-driven, employee-based innovation?.
  • Høiland, Gry Cecilie (2016). Innovasjon i arbeidsinkluderingstjenester.Top-down implementering i NAVs frontlinje.
  • Høiland, Gry Cecilie (2016). Researching a specific innovation process in NAV.
  • Høiland, Gry Cecilie (2016). Street-level bureaucrats and the paradox of embedded agency in a public policy implementation study.
  • Høiland, Gry Cecilie (2016). Street-level bureaucrats and the paradox of embedded agency through the lens of critical realism..
  • Høiland, Gry Cecilie (2015). Implementeringsprosesser i NAV. Fra ledelsesnivå til frontlinje.
  • Høiland, Gry Cecilie (2015). Understanding and researching work inclusion policy implementation in NAV. Constructing an analytical and methodological framework.
  • Høiland, Gry Cecilie (2014). The need for interorganisational and interprofessional collaborations for service innovation in work inclusion for young people with asperger syndrom..

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Publisert 5. sep. 2018 10:30 - Sist endret 5. mars 2020 12:55