Gry Cecilie Høiland
Ph.D. in management. Sociologist and researcher at the OSIRIS (Oslo Institute for research on the impact of science) at the TIK-center at the University of Oslo.
Impact of science in NAV
Impact of science and innovation in Telenor
Implementation in complex organizations
Public service innovation
Organizational case studies
Research on NAV
PhD Thesis: Frontline Policy Implementation in Public Organizations : A Sociological Analysis of the ‘how and Why’ of Implementation Gaps.
Høiland, G. C. (2018). PhD Thesis no. 416. Universitetet i Stavanger.
Background and aims Innovation is promoted in politics and public service organizations as an essential factor for meeting the demands of society. How new policies or strategies can be implemented as intended in complex multi-level public organizations is a major practical and academic puzzle. We know from extensive research that there is often a gap between central policy formulations and their implementation in practice (Hill & Hupe, 2003; Hupe, 2014) created by frontline workers exercise of discretion and their outcomes (Lipsky, 1980, 2010). However, there is a need for empirical research on the ‘how and why’ of street-level implementation (Hupe, 2014) such as ‘how the workers actually arrive at their decisions’ (Goldman & Foldy, 2015 p.169), as well as the use of multi-leveled perspectives to investigate the problem of implementation gaps (Hupe, 2014). The thesis aims to investigate mismatches between centrally directed policy measures and their implementation on the operational level. Introducing the concept of ‘resistance-driven innovation’, the thesis challenges the normative tendency of viewing implementation gaps as implementation failures (Hupe & Hill, 2016).
Resistance-driven Innovation? Frontline Public Welfare Workers’ Coping with Top- down Implementation
Høiland, G. C. & Willumsen E. (2018). Nordic Journal of Working Life Studies
Employee-based innovation researchers point to the important role of welfare workers in public service innovations. Bureaucratic and New Public Management inspired managerial agendas, still widely present in Nordic welfare organizations have been tied to an increase in feelings of inau- thenticity and use of coping strategies by welfare workers. At the same time, post-NPM principles of collaboration and service tailoring are more in line with professional values of welfare workers. Drawing on a critical realist informed case study comprising qualitative interviews and observations in the Norwegian public welfare and employment services, we describe types of revision and resis- tance practices used by frontline employees when faced with top-down implementation instructions, linking them to different types of innovations. The article adds to literatures on employee-based innovation by conceptualizing resistance practices as value-motivated resistance-driven innovation that may have a function of calibrating public value creation in welfare organizations submerged in bureaucratic and NPM-inspired managerial regimes
- Høiland, Gry Cecilie & Willumsen, Elisabeth (2018). Resistance-driven innovation? : frontline public welfare workers’ coping with top-down implementation. Nordic Journal of Working Life Studies. ISSN 2245-0157. 8(2), s 1- 20 . doi: 10.18291/njwls.v8i2.106153
- Høiland, Gry Cecilie & Willumsen, Elisabeth (2016). Understanding implementation in complex public service organizations – implication for practice. Journal of Comparative Social Work. ISSN 0809-9936. 11(2), s 1- 29
- Høiland, Gry Cecilie & Willumsen, Elisabeth (2015). Innovasjon for mer integrerte tjenester : samarbeid på tvers i arbeidsinkludering, I: Elisabeth Willumsen & Atle Ødegård (red.), Sosial innovasjon : fra politikk til tjenesteutvikling. Fagbokforlaget. ISBN 978-82-450-1587-4. Kapittel. s 213 - 232
- Høiland, Gry Cecilie (2018). Frontline policy implementation in public organizations. A sociological analysis of the 'how and why' of implementation gaps..
- Høiland, Gry Cecilie (2017). Applying critical realism in public service implementation research.
- Høiland, Gry Cecilie & Willumsen, Elisabeth (2017). Frontline public welfare employees’ resistance practices as value-driven, employee-based innovation?.
- Høiland, Gry Cecilie (2016). Innovasjon i arbeidsinkluderingstjenester.Top-down implementering i NAVs frontlinje.
- Høiland, Gry Cecilie (2016). Researching a specific innovation process in NAV.
- Høiland, Gry Cecilie (2016). Street-level bureaucrats and the paradox of embedded agency in a public policy implementation study.
- Høiland, Gry Cecilie (2016). Street-level bureaucrats and the paradox of embedded agency through the lens of critical realism..
- Høiland, Gry Cecilie (2015). Implementeringsprosesser i NAV. Fra ledelsesnivå til frontlinje.
- Høiland, Gry Cecilie (2015). Understanding and researching work inclusion policy implementation in NAV. Constructing an analytical and methodological framework.
- Høiland, Gry Cecilie (2014). The need for interorganisational and interprofessional collaborations for service innovation in work inclusion for young people with asperger syndrom..